Exchange Policy

CityFashionz
Cash refunds and credit refunds are not applicable.
CityFashionz offers a hassle-free 12 Days Exchange Policy.
To initiate an exchange, contact our support team via WhatsApp: +92 311 2679393.
Customers must provide their Order ID or Invoice to process the exchange.
Customers are required to send the product back via a traceable courier or registered post at their own expense.
Return Address:

CityFashionz
Plot No 268 L, Korangi 5, Korangi, Karachi, Pakistan

Important Conditions:
This website is only for placing new orders; exchanges are not processed through the website.
Exchange of item is only possible if the original item is sold out or the required size is unavailable.
Exchange is applicable only for waist size adjustment; article length is standard and not eligible for exchange.
Only unworn, unwashed items with original tags will be accepted within 12 days of purchase.
Contact Support:

📧 Email: info@cityfashionz.com

📱 WhatsApp: +92 311 2679393

Exchange Process & Tracking:
After sending your parcel, please share the courier receipt/invoice with us.
We will track your exchange and process it within 3–7 working days after receiving the parcel.